Contact Us

Contact Us

Live chat

One of the quickest ways to resolve your questions is by using Live Chat. Simply click the blue Live Chat icon at the bottom right of your screen or initiate a chat in the GTE Mobile App. It's simple and easy!

Please note:  Live Chat is available Monday–Saturday from 7:00 AM to 8:00 PM and is closed on Sundays. If you need assistance outside of these hours, please log in to Online Banking to submit a secure member message.

Please do not include any personal identifying information in your chat such as account number or social security number. For the most secure communication methods, please login to your online banking, call our Member Care Team, or visit one of our Community Financial Centers. 

Make an appointment

In-person and phone appointments are available with Community Financial Center representatives. Use the button below to schedule an appointment.

Schedule An Appointment

Sensitive/account-related questions

In order to best serve you, please log in to Online Banking and click ‘Send Us Feedback’ under ‘Everything Else’ in the main navigation to send and receive messages. Please provide us with a detailed description of your need and a GTE Financial Member Advocate will be in touch within 2 business days.

General contact information

  • Lost or stolen Debit/Credit Card
    • 1.888.871.2690 toll-free
    • 1.813.871.2690 local

  • Hillsborough County 813.871.2690
  • Toll-free 1.888.871.2690
  • Monday - Saturday from 7:00am to 8:00pm | Sunday from 9:00am to 1:00pm
  • Need additional assistance?
    • GTE Gift Card: 1.800.827.6227
    • GTE Youth Reloadable Card: 1.800.827.6557
    • Please note if you have received an automated phone call: GTE does use the following number when dialing automated phone calls: (813) 414-6418 

  • Find a GTE Financial Community Financial Center  near you.
  • Locate the nearest free ATM.
  • Locate a Co-Op shared branch, where you can make transactions at another credit union that may be more convenient.
  • Save a Trip!
    • Use the Mobile Deposit feature in the GTE Mobile App to deposit checks on the go!
    • Need to pay someone back? No need to write a check or visit the ATM for cash. Use Zelle and send money for free with just the recipient’s email address or cell phone number. It’s easy and secure!

  • Payments & Deposits
    • GTE Financial
      Member Care
      PO Box 75028
      Chicago, IL 60675-5028
       
  • General Mail
    • GTE Financial
      Department Name
      PO Box 172599
      Tampa, FL 33672-0599
       
  • Credit Card Payments
    • GTE Financial Credit Card
      PO Box 74935
      Chicago, IL 60675 - 4935
       
  • Talent Administration (Human Resources)
    • GTE Financial
      Talent Administration Department
      PO Box 172596
      Tampa, FL 33672-0596
       
  • Insurance Notifications
  • Auto
    • GTE Federal Credit Union DBA GTE Financial
      C/O Allied Solutions
      PO Box 3489
      Carmel, IN 46082
       
  • Home Equity Line of Credit (HELOC)
    • GTE Federal Credit Union DBA GTE Financial
      C/O Allied Solutions
      PO Box 3489
      Carmel, IN 46082 
       
  • First Mortgage & Fixed Home Equity
    • GTE Federal Credit Union DBA GTE Financial
      C/O Allied Solutions
      PO Box 3489
      Carmel, IN 46082
       
  • Mortgage Payments - First Mortgages and Fixed Installment Second Mortgages*
    • GTE Financial
      PO BOX 75028
      Chicago, IL 60675-5028
       
  • Community Partner Membership (Select Employee Groups)
    • GTE Financial
      Community Partner Development
      PO Box 172599
      Tampa, FL 33672-0599
       
  • GTE Investment Group
    • GTE Financial
      711 E. Henderson Ave.
      Tampa, FL 33602-9937
       
  • Supervisory Committee
    • PO Box 75634
      Tampa FL 33675

*Mailed check payments equal to the amount of your loan payment will be applied as a regular payment.  If you are making anything other than a regular payment, please contact Member Care for assistance and instructions.

If you are a GTE Financial member that would like to provide feedback, please complete the below form. This form should not be used for banking support, financial service needs or transactions that would require further action or a reply. As such, please do not include sensitive personal information such as bank account numbers, social security number or member number, as this is not a secure email address. This mailbox is used for general member feedback purposes when a response is not necessarily required. Thank you for your insights and your membership!

If you are a vendor or partner, please refrain from using this form.