Deposit2Go FAQs

Deposit your checks from anywhere using your cell phone with Deposit2GO! It’s free, fast and secure.

General Deposit2GO Questions

What are the ways I can use Deposit2GO?
  1. On your cell phone: Download the free Deposit2GO app on your cell phone and follow all the steps that walk you through the transaction. See App Use Questions.

    Download the Android App
    Download the iPhone App
  2. Download the Windows App

  3. On your desktop scanner: You can deposit a check using your computer scanner. You will need access to either GTE Online Banking or online banking on your mobile device, gtemobile.org, to be able to complete your remote deposit. See Scanner Use Questions. Note for Apple users: The scan feature of the DeposZip Desktop program is no longer functional. You will need to use Load or Zero-Client instead. 
What is Deposit2GO?

Deposit2Go is a free service that allows you to deposit checks to your account almost instantly using the Deposit2GO app on your cell phone or a desktop scanner. It is available 24 hours a day, seven days a week.

What is remote deposit?

Remote deposit or remote deposit capture is another way we describe Deposit2GO. They are the same service, enabling you to deposit from anyway versus having to go to a location or an ATM.

Is there a fee to use Deposit2GO

No. Deposit2GO is a free, convenient service provided to GTE Financial members.

Who can use Deposit2GO?
Consumer Accounts
  • Account has been open for a minimum of 30 days
  • Must be a GTE Online Banking or mobile banking with gtemobile.org user
  • Must be a member in good standing with the credit union
  • No more than two (2) returned deposit items during the previous rolling six (6) months
  • No more than fourteen (14) consecutive days negative in share in excess of $250 during previous rolling six (6) months (excluding any negative balance as a result of Courtesy Pay)
Business Accounts
  • Account has been open for a minimum of 30 days
  • Must be a GTE Online Banking or mobile banking with gtemobile.org user
  • Must be a member in good standing with the credit union
  • No more than six (6) returned deposit items during the previous rolling six (6) months
  • No more than fourteen (14) consecutive days negative in share in excess of $250 during previous rolling six (6) months (excluding any negative balance as a result of Courtesy Pay)
How do I sign up for Deposit2GO?

Login to GTE Online Banking. First-time logging in? Click here. If you meet the requirements for Deposit2GO, you will see ‘Remote Deposit’ listed under Additional Services on the main navigation. Select, read and accept the Deposit2GO Disclosure and Agreement, and you’re all set!

What are the requirements to use Deposit2GO?

In order to be able to use Deposit2GO, you must be a GTE member with a:

  • Consumer account that has been active for a minimum of 30 days OR a business account that has been active for a minimum of 30 days
  • Be in good standing with GTE Financial
  • Use Online Banking
  • No more than two (2) returned deposit items during the previous rolling six (6) months
  • No more than fourteen (14) consecutive days negative in share in excess of $250 during previous rolling six (6) months (excluding any negative balance as a result of Courtesy Pay)
What are the technical requirements to use Deposit2GO?

See requirements below:

PC Minimum Requirements:

  • Windows XP with Internet Explorer 7+, or Vista with Internet Explorer 7+
  • Windows XP or Vista, with Firefox 2+
  • Mac OS X 10.6 with Safari 3+
  • *Safari on Mac OS X v10.6+ must be run in 32-bit mode
  • Mac OS X 10.6 with Firefox 2+
  • Windows 7

Note: The recommended versions of the browsers listed above are Internet Explorer 8, Firefox 3 and Safari 3.1.

High speed internet connection with a TWAIN compliant scanner is required.

  • TWAIN-compliant document scanner (to find out if your scanner is compliant, please refer to the documentation that was supplied with the scanner. For help with your scanner, log in to Online Banking and click on “Remote Deposit” under Additional Services, then click the “here” link near the middle of the screen.)
  • JAVA or ActiveX (JAVA is preferred software to use which will enter most of the check information automatically)
  • Note: The recommended versions of the browsers listed above are Internet Explorer 8, Firefox 3 and Safari 3.1. (Safari is not a supported browser to use with Online Banking, GTE FINANCIAL recommends members to use Internet Explorer or Firefox browsers).

Compatible Mobile Devices:

  • iPhone
  • iPhone Classic
  • 3G
  • 3GS
  • 4G
  • iPod touch 4G
  • Smartphones with the Android 1.6 Operating System or greater
  • No “Small Screen” support, i.e. all but “QVGA” 240wx320h are supported
How soon will I have access to my funds?

Once you submit a check, the first $200 of the check will show in your available balance the next business day*. If your check is over $200, the amount exceeding $200 will be available 2 business days following. Business days are Monday through Friday, excluding federal holidays.

*Check may be subject to verification which may delay processing and availability up to two (2) business days. Upon enrolling in Deposit2GO, your first two (2) checks will go through verification.

Can I see an example payment schedule?
 Make a Deposit with Deposit2GO on Monday
Deposit is accepted and posted by 7pm EST on Monday Deposit is accepted and posted AFTER 7pm EST on Monday 
Deposit will show in your account and the first $200 will be available the next business day.
Deposit will show in your account and the first $200 will be available Wednesday.
For Deposits over $200, the remaining amount will be available to you on Wednesday
(Ex. If you deposited $750 on Monday by 7pm, the first $200 will be available Tuesday and the remaining $550 will be available on Wednesday)
For Deposits over $200, the remaining amount will be available to you on Thursday
(Ex. If you deposited $750 on Monday AFTER 7pm, the remaining $550 will be available to you on Thursday)
How do I know my deposit has been received?

Accepted deposits can be viewed in the ‘History’ tab in the Deposit2Go main menu. Pending deposits will be placed into the ‘Review’ tab until reviewed by credit union staff. Once reviewed, an email will be sent to you with an update on the deposit. There may be some time between when you receive the acceptance email and when the deposit reflects in your account; funds are available when shown in your available balance.

What types of checks can be scanned for deposit?

Only complete, single-party, domestic checks made payable to the owner(s) of the GTE FINANCIAL accounts are accepted. Third party checks, checks older than 6 months from date of attempted deposit, and post-dated checks, for example, will not be accepted.

What types of accounts can I scan deposits into?

Deposits can be made to your GTE Financial savings, checking, or money market account.

What types of accounts can I not scan deposits into?

Other accounts, such as Early Savers, IRA or Trust account, cannot be deposited to using Deposit2GO

Can I scan a check to make a loan, credit card or mortgage payment?

No, you may only deposit checks into your GTE checking, savings or money market accounts.

Are there any deposit limits?

Yes, default deposit limits are set as follows and are subject to review and may change at any time.

Consumer Members
  • Daily deposit limit - $10,000
  • Rolling 30 day deposit limit - $50,000
Business Members*
  • Daily deposit limit - $10,000
  • Rolling 30 day deposit limit - $50,000
  • *Based on the deposit needs of Business Members and the average balance of the business account, Business Member limits may be increased. Please contact the Member Business Services Department at 813.871.2690 ext. 41804 to request a deposit limit increase.
How many checks can be included in one deposit?

Up to 999 checks can be included in one deposit and multiple deposits can be submitted as long as the accumulated dollar amount of the deposit(s) does not exceed the daily deposit limit.

Do I need to include a deposit slip with my scanned check deposit?

No. It is recommended you keep the original scanned check you deposited for 8 weeks, for your records. After this time, destroy the check.

How much time do I have to scan the deposits?

Your Deposit2GO session will timeout after twenty minutes of inactivity.

What should I do with the check once it has been scanned?

You do not have to send or bring the physical check to GTE. However, we recommend you keep it for your records for 8 weeks. After that time, and once you have verified the funds have been deposited, you should shred the check.

Do I need to write down the Deposit Reference # and Item Reference #?

We recommend that you maintain both reference numbers. These numbers are how we reference each deposit and individual check.

How do I get a copy of my deposit?

If you click on the Deposit History tab at the top right corner of the page, a listing of your scanned deposits will be displayed. If you click on the icon, you can view the deposit details, along with a copy of the items included in that deposit and download a copy of the deposit to print or save to your computer for your records.

How long is my deposit history available for viewing?

Deposit history is available for viewing online for 18 months. For deposit history older than 18 months, you can contact Member Care at 813.871.2690 or 888.871.2690.

I chose the deposit account and clicked Log In, but nothing happened?

Some browsers will block the window from opening because it is considered a pop-up. Modify your internet browser’s settings to allow pop-ups for the site.

If I have questions or encounter a problem, where can I go to receive help?

Deposit2GO is designed as an easy-to-use, self-service product and has built in "Help" features. If you are on the Deposit2GO page within Online Banking or Mobile Banking, you can select "Help" or the "?" to the right of each line for a detailed explanation, helpful hints, and even a short video tutorial.



Mobile App Use Questions

Where can I find the Android and iPhone App?

Download the free Deposit2GO app on your cell phone and follow all the steps that walk you through the transaction.

Download the Android App
Download the iPhone App



Scanner Use Questions – Using GTE Online Banking or gtemobile.org

Can I use any home scanner?

If you are using a PC, as long as the computer is connected to the internet and has a scanner set up on it, Deposit2GO will work. However, if your company’s computers are behind certain firewalls or proxy servers, you may not be able to successfully use Deposit2GO. In this case, you will need to use a different computer that does not route through a proxy server or firewall. If you are using an Apple desktop, you will need to use the Load or Zero-Client option to upload the images of your checks as the scan function is no longer supported.

How do I make a deposit with my computer scanner using Deposit2GO from Online Banking?
  • From your GTE Online Banking or gtemobile.com page on your mobile phone, select “Remote Deposit” under Additional Services in the main navigation
  • Select the account into which you wish to make a check deposit then click "Log-In"
  • Endorse the check on the back with your signature and the words “For deposit only”
  • Select your scanner (the first time you use the service you will be prompted to install a scanner control and will only need to do this one time), or access the Load or Zero-Client option on your Mac
  • Enter the total deposit amount of your check(s)
  • Scan the front and back of your check(s), or capture and upload the images if using a Mac
  • Review and submit your deposit
Do I need to include a deposit slip with my scanned check deposit?

No. Deposit2GO generates an electronic record with each deposit.