GTE Credit Card FAQs

What is the interest rate on my credit card?

Your current interest rate can always be found on your monthly credit card statement. If you are signed up for eStatements, login to Online Banking to view your details.

How do I make a balance transfer?

You can login to Online Banking, and select 'Credit Card Balance Transfer' under 'Payments' at the top. You can view more details about balance transfers here.

How do I setup Automatic Payment?

You can have your credit card payment made automatically. Choose from a fixed amount, the minimum payment only, or enough to pay off the existing balance each month. Call our Member Care department at 813.871.2690 or 888.871.2690 to set up your automatic payment.

I am traveling or plan to travel out of the country and want to make sure my card is not blocked.

For security measures, when traveling outside of the country, your card may be blocked if you do not notify us of your travels ahead of time. If you need to call to notify us of your travels or have your card unblocked please reach us at the following numbers.

Go Forward & Go To: 1.866.820.6801

Go Signature: 1.855.789.8191

My credit card is expired and a new card has not been sent to me.

All cards that are due for renewal will be shipped within 7-10 business days before the expiration date. If you have not receive a new card, and your card is now past the month of expiration, please contact Member Care.

Go Forward & Go To: 813.871.2690 or toll-free at 888.871.2690 ext. 40401

Visa Signature: 855.789.8191

How do I dispute a credit card charge?

You may login to Online Banking and complete the ‘Debit & Credit Card Dispute or Fraud’ form located under ‘Forms’ in the main navigation. You may also call Member Care.

Go Forward & Go To: 813.871.2690 or toll-free at 888.871.2690 ext. 40401

Visa Signature: 855.789.8191

How do I redeem my rewards points?

You may access CURewards through Online Banking by clicking ‘Everything Else’ and then ‘Rewards', and finally ‘CURewards’. Select your card on the right and you can view the rewards catalog.

I have lost my card, or it may have been stolen.

If you think you may have misplaced your card, or it may have been stolen or compromised, please call the number below. You may also visit the lost and stolen page here.

Go Forward & Go To: 800.449.7728

Go Signature: 855.789.8191

Can I have my card rush delivered?

Yes, there is a fee that applies to having your card rush delivered. You can find out more information on our rush card service here under card services.

Do GTE credit cards support mobile pay apps like Apple Pay, Samsung Pay, and Android Pay?

Yes, all of our credit cards have the capability to be used digitally on your phone. You can find instructions on how to add your card to your digital wallet online based on the type of smart phone you have.

Can I get a replacement card in a Community Financial Center?

Yes, all of our Community Financial Centers have instant issue machines which allow us to print a card for you. You can see all of our locations here.

Can I add an authorized user to my credit card?

Yes, the best way is to call our Member Care number for assistance.

Go Forward & Go To: 813.871.2690

Go Signature: 855.789.8191

Am I protected from fraudulent charges on my card?

Yes, you're covered 100% by Visa's Zero Liability policy against fraudulent charges to your account.

How can I get a credit line increase?

The easiest way is to apply online. Follow the application instructions and then instead of choosing to apply for a new card, select your existing one and indicate you’re applying for a credit line increase. You can also call our Consumer Lending team, or visit any of our Community Financial Centers. 

Consumer Lending: 813.871.2690

Can I complete a cash advance on a GTE credit card?

Yes, you can do so at a Community Financial Center, an ATM (if you know your PIN), or any other financial institution that accepts cash advances.

Can I make a payment at a GTE location?

Yes, you may make the payment using GTE OnScreen at any of our locations. The best way to make a payment to your credit card is through Online Banking.

*Rate will be based on your credit worthiness. Annual Percentage Rate as of December 19, 2016. Annual percentage rates, terms, and conditions subject to change. Please review our Credit Card (Regulation Z) Disclosure for terms and conditions or our Credit Card Agreement for full details.