As Senior Vice President, Chief Experience Officer (CXO), Scott is directly responsible for the planning and operation of GTE’s 22 Community Financial Centers, Member Care Call Center, Investments and Insurance Groups, GTE’s Student Powered Strategy, Community Development, Grant Writing, Facilities and Administration in support of its more than 250,000 members and 500 employees.
Since arriving to GTE, Scott has led the successful implementation of GTE’s Integrated Teller Machine (ITM) conversions at 15 community financial centers, EMV Card replacement of over 200,000 GTE cards and raising customer satisfaction levels above 70% on the industry’s Net Promoter (NPS) Scale. Additionally, he currently sits on the Greater Tampa Bay Chamber of Commerce’s Board of Directors and the American Heart Association Metro Board of Directors.
Scott previously served as the Wing Commander, Chief Executive Officer, 6th Air Mobility Wing, MacDill Air Force Base, Florida where he was responsible for more than $2.8 billion in base property and capital assets, controlling an annual budget in excess of $249 million in support of MacDill’s community of 80,000 members.
Scott has a B.S. in Management from the United States Air Force Academy and is nearing completion of his MBA at USF. He also holds advanced degrees in Management, Military Operations, Strategy and National Security as well as a Master’s Certificate in Lean Six Sigma from Villanova University.
He brings to the GTE executive team a demonstrated record of performance at the absolute highest levels of leadership, responsible for the GTE member experience and integration of strategy and operations in support of the Greater Tampa Bay and surrounding community.