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Important Information and Updates

GTE Member Family, 

As we digest the latest news and recommendations regarding COVID-19, we recognize that we have a responsibility to help limit exposure and spread of the virus. 

Please rest assured that our focus is on keeping our employees safe while we maintain our high standards of member experience. As a member-owned cooperative we are, and always will be, here for our members in good times, but especially in times of uncertainty. This is precisely why credit unions were created in the first place. 

Information around the virus is rapidly changing - as is our response. We will continue to communicate with you during this time and thank you for your understanding and patience as we move forward together. We remain committed to serving our members and our community, and never take for granted the trust you have put in us as your financial institution. Thank you for your unwavering support. 

Stay healthy!
Sincerely,

signature

Brian Best 
President and CEO
GTE Financial

Schedule a phone appointment if you need help with:

  • Account Access
  • Loan Services
  • New Account Services

phoneicon01SCHEDULE A PHONE APPOINTMENT

Interactive Teller Machine Saturday Locations
The following Community Financial Centers will offer Saturday interactive teller machine services from 9:00am to 1:00pm.
 
South Tampa – 4202 W Kennedy Blvd. Tampa, FL 33609
St. Petersburg – 4584 38th Ave N. St. Petersburg, FL 33713
North Lakeland – 5320 US HWY 98 N. Lakeland, FL 33809
Plant City (Drive-Thru) – 2201 James L. Redman Parkway Plant City, FL 33563

Federal Government Stimulus Check Information

Below are answers to the most common questions about what is in the plan. You can also refer to the IRS website, as your best source of information about payments.

Check the Status of Your Payment with the IRS

How much will you receive?

  • The amount you will receive depends upon your yearly income.
  • Single adults with Social Security earning $75,000 or less will get $1,200.
  • Married couples with no children earning $150,000 or less will receive a total of $2,400.
  • Head of household would get the full payment if they earned $112,500 or less.
  • Families will receive an additional $500 per qualifying child age 16 or under.
  • Above those income figures, the payment decreases until it stops altogether for single people earning $99,000 or married people who have no children and earn $198,000.

What year’s income should I be looking at?
2019. If you haven’t prepared a tax return yet, you can use your 2018 return.

Will I have to apply to receive a payment?
No.

How will I receive the funds?
If the Internal Revenue Service (IRS) already has your bank account information from your 2019 or 2018 returns, it will transfer the money to you via direct deposit. If you don’t have direct deposit, a check will be mailed to the address on file.

When will the payment arrive?

To check the status of your payment with the IRS, click here.

If you notice a pending deposit date in your Online Banking account, plan for the deposit to post on that date.
If you do not currently show a pending deposit, rest assured that it will show pending once it is sent by the IRS.

To check the status of your payment, use the “Get My Payment” tool from the IRS, which is expected to be ready by April 17. It will provide the status of your payment, including the date the payment is scheduled to be deposited into your bank account or mailed to you.

How do I set up alerts to know when the payment is deposited into my account?

  1. Log into Online Banking
  2. Under the Security tab, choose Notifications
  3. Below Account Balance, click on ‘Add new account balance notification.’
  4. Select account from the drop-down
  5. Select ‘higher than’ and input relevant dollar amount
  6. Add notification description
  7. Choose how you would like to receive the alert
  8. Click Save

What if you haven’t filed tax returns recently?
If you don't typically file tax returns and haven’t set up direct deposit with the IRS, you can register through their online portal. The IRS will use this information to confirm eligibility and send a stimulus payment. Using the tool to get your payment won’t result in any taxes being owed. Entering bank or financial account information will allow the IRS to deposit your payment directly in your account. Otherwise, your payment will be mailed to you.

Is there anything I should watch out for?
Unfortunately, these stimulus checks created new opportunities for scammers. Please remain vigilant and aware of scammers posing as GTE Financial employees or federal representatives who may ask for sensitive information. No one should contact you requesting personal information in order to process your stimulus payment. If you are eligible, you do not need to do anything or provide any additional information.

Keeping Employees & Members Safe in Our Centers
  • Interactive Teller Machines remain open with one member allowed per machine in the center at a time. (No scheduled appointment required to use ITMs.)
  • Center lobbies are closed except for scheduled home loan closings.
    For your community financial center needs (including wires and check hold releases), please call 813.414.6579, 9am – 6pm, Monday – Friday.
  • All locations are closed on Saturdays; Hours remain unchanged Monday – Friday.
  • These locations are closed until further notice:
    • Ybor | 1600 E 8th Ave Tampa, FL
    • Southeastern University |1000 Longfellow Blvd. Lakeland, FL 
  • Increased sanitation supplies and treatments in every center

Phone appointments are available with Community Financial Center representatives. Use the button below to schedule a phone appointment.

SCHEDULE A PHONE APPOINTMENT

Helping Our Members Bank Virtually

Now is the perfect time to take advantage of our robust virtual services. You can do all your banking from home, 24/7!

Here are just a few specific services you can do virtually:

Offering Relevant Products and Services That May Be Needed During This Time
Assisting Our Members Who Are Concerned About Their Financial Situation

We understand that a lot of our members are going through an unexpected and tough time. GTE wants to help. If you would like a loan to be reviewed for possible assistance, please complete the information:

Resources and Relief for Your Business

The Economic Development Council of Tampa Bay works tirelessly to update their website daily to include the latest resources to guide your business through these tough times. For all helpful information including public safety precautions, business operations guidelines, business assistance programs, nonprofit resources, you can visit the EDC website here.

GTE Financial Business Loans

We understand that your business may be facing significant challenges due to COVID-19. If you are interested in a business loan, a line of credit, or to talk about your current loan, we are here to help. Talk to a Business Services Representative today at (888) 972-5259.

Government Relief for your Business

Emergency loan resources are available to help businesses affected by COVID-19, as a result of the CARES ACT. We are not able to support CARES Act-related lending at this time and request you go directly to the websites provided for assistance. 

Please note that the applicant does not go through GTE Financial to apply for these assistance loans.

Florida Small Business Emergency Bridge Loan Program

A short-term, interest-free working capital loan intended to “bridge the gap” between the time a major catastrophe hits and when a business has secured longer-term recovery resources. Visit https://floridadisasterloan.org/ for full details regarding the Florida Small Business Emergency Bridge Loan Program.


U.S. Small Business Administration Disaster Loans

A low-interest disaster loan to help businesses and homeowners recover from declared disasters. Visit https://www.sba.gov/funding-programs/disaster-assistance for full details regarding the U.S. Small Business administration Disaster Loans available for your business.

U.S. Small Business Payment Protection Program

An SBA loan that helps businesses keep their workforce employed during the Coronavirus (COVID-19) crisis. Visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp for full details regarding the U.S. Small Business administration Payment Protection Program available for your business.

Click the button below for more helpful business resources and for application guidance on the government loan assistance programs listed above.

More Helpful Business Resources

Accommodating GTE Employees
In order to balance our employees’ safety and our member experience, we have increased our work from home capabilities so that we can continue to serve our members with the same high level of service – no matter where we are!