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Retailer Fraud

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GTE Financial is always looking out for your security! Lately in the news, you may have seen reports related to retailer data breaches. Ensuring our members' money is safe is a top priority at the credit union; one of the best ways to help protect against fraud is through communication! This page is dedicated to top tips and frequently asked questions related to retailer fraud. We're here to help!

Top 3 Considerations

  1. Using your debit card and credit card is still safe! Even when using a debit card, remember to sign versus using your PIN. You can run the card as credit, which provides additonal security. Learn more.
  2. Although GTE Financial is not responsible for retailer data breaches, we are always monitoring your accounts with sophisticated software and a dedicated staff.
  3. Take action quickly! If you suspect fraudulent charges, please call the phone number on the back of your card immediately. You can also reach GTE's Member Care department at 1.888.871.2690.

StackCreditCards.pngGreat Information

Frequent Asked Questions:

  • What are some tips for keeping my money more secure?
  • How do I know if my card is at risk or impacted?
    • The best way to determine if fraud has occured is by regularly using online and mobile banking to review and verify your transactions. If there is suspect activity, contact us immediately!  
    • GTE also actively monitors all our members' accounts. Should we determine that your account is compromised, we will send out appropriate communications and take action.        
  • Am I responsible for fraudulent charges?    
    • There is 0% liability for fraudulent charges on a GTE debit or credit card. The member is not responsible.
  • How long do I have to report fraud?
    • You have 60 days from the time the fraud occured to report the activity. Please contact us as early as possible!  


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