facebook tracking code

GTE Credit Card FAQs

What is the interest rate on my credit card?

Your current interest rate can always be found on your monthly credit card statement. If you are signed up for eStatements, login to Online Banking to view your details.

How do I make a balance transfer?

You can login to Online Banking, and select 'Credit Card Balance Transfer' under 'Payments' at the top. You can view more details about balance transfers here.

How do I setup Automatic Payment?

You can have your credit card payment made automatically. Choose from a fixed amount, the minimum payment only, or enough to pay off the existing balance each month. Call our Member Care department at 813.871.2690 or 888.871.2690 to set up your automatic payment.

My credit card is expired and a new card has not been sent to me.

All cards that are due for renewal will be shipped within 7-10 business days before the expiration date. If you have not receive a new card, and your card is now past the month of expiration, please contact Member Care at 813.871.2690.

I have lost my card, or it may have been stolen.

If you think you may have misplaced your card, or it may have been stolen or compromised, please call Member Care at 813.871.2690. You may also visit the lost and stolen page here.

Can I have my card rush delivered?

Yes, there is a fee that applies to having your card rush delivered. You can find out more information on our rush card service here under card services.

Do GTE credit cards support mobile pay apps like Apple Pay, Samsung Pay, and Google Pay?

Yes, all of our credit cards have the capability to be used digitally on your phone. You can find instructions on how to add your card to your digital wallet online based on the type of smart phone you have.

Can I get a replacement card in a Community Financial Center?

Yes, all of our Community Financial Centers have instant issue machines which allow us to print a card for you. You can see all of our locations here.

Can I add an authorized user to my credit card?

Yes, the best way is to call our Member Care number for assistance at 813.871.2690 or toll-free at 888.871.2690.

Am I protected from fraudulent charges on my card?

Yes, you're covered 100% against fraudulent charges to your account.

How can I get a credit line increase?

The easiest way is to apply online. Follow the application instructions and then instead of choosing to apply for a new card, select your existing one and indicate you’re applying for a credit line increase. You can also call our Consumer Lending team, or visit any of our Community Financial Centers. 

Consumer Lending: 813.871.2690

Can I complete a cash advance on a GTE credit card?

Yes, you can do so at a Community Financial Center, an ATM (if you know your PIN), or any other financial institution that accepts cash advances.

Can I make a payment at a GTE location?

Yes, you may make the payment using GTE OnScreen at any of our locations. The best way to make a payment to your credit card is through Online Banking.

google ad service