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Transaction & Inquiry

Debit Card/Credit Card Transaction:

Merchants only provide GTE Financial with the limited information that is shown in the transaction description.

If a telephone number is provided in the description, we strongly encourage you to contact the merchant first. If your attempts to contact the merchant fail, please complete the "Debit Card and Credit Card Dispute/Fraud Form" located in Online Banking under the "Resources" section in "Forms" on main navigation menu. We will then attempt to dispute the transaction with the merchant on your behalf. Please include copies of any receipts that pertain to the transaction.

If you believe this transaction is a fraudulent charge (not authorized by you or a joint account owner), complete the Debit Card and Credit Card Dispute/Fraud Form, available under Resources in Forms, on the main navigation menu in Online Banking. You may submit this form by fax to the number found on the bottom of the form, or at any Community Financial Center.

ACH Transaction:

Merchants only provide GTE Financial with the limited information that is shown in the transaction description.

If a telephone number is provided in the description, we strongly encourage you to contact the merchant first. If your attempts to contact the merchant fail, please complete the ACH Dispute Form/Written Statement of Unauthorized Debit Form located in Online Banking in the Resources section under Forms. We will then attempt to dispute the transaction with the merchant on your behalf.

Checking Account:

If you would like to dispute a check on your account, please complete the Unauthorized Share Draft Activity Form, available in "Resources > Forms" under "Everything Else" on the main navigation menu of Online Banking. If you would like to dispute a check that has cleared your account, please complete the "Statement of Unauthorized Share Draft Activity" located in "Online Banking" in the "Resources" section under "Forms." We will attempt to dispute the transaction with the person/merchant the check is written to on your behalf.

What are the pending transactions on my account?

Pending debit card transactions and direct deposits can be viewed by logging into Online Banking and clicking on the account number you would like to view. An overview page will show the number of and total amount of pending transactions. Select the "Transactions" tab in the top right of the page for an itemized listing.

Why hasn’t my direct deposit been posted?

We do not hold direct deposits for any reason and will post all direct deposits as they are received. Most deposits we receive are posted before noon every day.

If you are waiting for a direct deposit that has not posted to your account, please contact the payroll department or company sending the deposit to your account to inquire when it was sent. To obtain information about the direct deposit of a tax refund; please visit the IRS's website at www.IRS.gov, or call their toll free number 1.800.829.4477.

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