new-app-Page-Headings-Mobile

Start Using the New Mobile App Today

Quick and easy download!

    Downloading is Easy!

    It is an easy process to download the new app! Starting on Monday, January 11, the old app will no longer be available for use.

    • Download the new App now from the App Store or Google Play Store
    • Once you've downloaded the new GTE Mobile App, you may delete the old app to conserve space on your phone

     

    Which Version Should I Have?

    Your GTE Mobile icon should look like this if you have already updated to the newest version:

    newapp

     

    Enhanced Features

    Virtual Card
    You can now replace and use a new credit card or debit card in seconds! Lost, stolen, damaged or fraud—you no longer have to call, visit a location or wait for a new card to be mailed. Securely self-serve and generate a brand-new card all within the GTE Mobile App. And, the best part is, you can start using this card immediately. This is not a temporary card—the card created in the app will be identical to your new physical card that you can have mailed, expedited mailed or pick up at a location.

    Personalized Experience

    Add your personal touch! No two members are the same and your mobile experiences shouldn’t be either! You can customize your experience by:

    • Choosing light or dark theme
    • Add a profile image from online banking 
    • Selecting English or Spanish language preference
    • View your Go Points

     

    Additional Features Include:

    • Bill Pay
    • Deposit2GO
    • Tap for instant balances
    • Mobile messaging
    • Location search
    • All of your GTE accounts in one place
    • Friends & Family transfers

     

    Download GTE Mobile Today:

    Download for Apple

    Download for Android

     

    Supported Devices Include:

    Google/Android - must be on version 10 software or higher.

    Apple IOS - must be on version 13 software or higher.

    Devices that don't support IOS 13+ include:

    • iPhone 5S (and older)
    • iPhone 6/6 Plus
    • iPad Mini 2
    • iPad Mini 3
    • iPad Air (2013)


    Frequently Asked Questions:

    • I like the old app. Why can’t I continue to use that one?
      Our new app has all of the functionality from the old app, but since we completely redesigned it from the ground up, it's considerably faster...and has several new features that the old app didn't! Our favorite new feature is the virtual card, try it out!
    • When do I have to upgrade?
      You must upgrade by January 11th, as the functionality in the old app will stop working. You do not have to wait until then to download the new app though, it's available now in your app store!
    • How do I download the new one?
      You can download it directly from the Apple App Store, or the Google Play Store on your phone.
    • What new features will I gain?
      Our favorite, is the Virtual Card! Visit this page to see all of our new features, as the list will keep growing.
    • Will I lose any functionality?
      No! We made sure the new app does everything you're used too...except faster! We've also included some new features like your Go Points, and Virtual Cards.
    • What devices are supported with new app?

      Google/Android - must be on version 10 software or higher

      Apple IOS - must be on version 13 software or higher

      Devices that don't support IOS 13+ include:

      • iPhone 5S (and older)
      • iPhone 6/6 Plus
      • iPad Mini 2
      • iPad Mini 3
      • iPad Air (2013)
    • What if I forgot my username or password?
      You can obtain your username or reset your password when you open the current App on your phone. Once you have logged in, please log out and download the new App.
    • What if I get an error or prompt to call in?

      Before calling, please go ahead and try the process again. If you continue to get an error message, feel free to call in for assistance! Please note, that we are currently experiencing high call volume during this transition, we apologize in advance for longer wait times.

    • Will my login info change?
      No, your login will not change, and you will continue to use your current credentials.
    • Why am I just now hearing about the new app?

      Our new app launched in October this year! We have been doing our best to communicate this through various channels. If you haven't heard from us, please ensure your address, phone number, and email is correct in our system! That way we can communicate with you properly and keep you informed on the latest GTE news!

    • Will I have to reconfigure any account information or preferences?
      All of your account information, transactions, and scheduled transactions will be transferred over into the new app! However, any alert preferences or custom alerts you had will need to be set up again in the new app.