Online Banking FAQs

Online Banking provides you with around-the-clock access to your money! It’s free, fast and easy to use.

Getting Started

See our Online Banking Quick Guide here.

How do I signup?

For first-time users, click here and follow the simple steps to create your Online Banking account.

How do I request a password?

If you do not have an Online Banking Password or have forgotten it, please click here to request a password. Your Online Banking password will be emailed to the email address you provide in the form usually within 24 hours.

How do I change my password?

If you know your Online Banking password and would like to change it, please login to your account and click on the Change Password link located in the main menu.

Can I use any PC to access Online Banking or do I have to use the same PC that I used to enroll?

Yes, you may access it from any PC with Internet access.

Can I change the Username that I set up on my account?

This may be an option in the future, but at this time members cannot change their username for Online Banking.



General FAQs

I used Friends & Family transfer and received an error message.

When completing a Friends & Family transfer in Online Banking, the two most common error messages are caused by:

  1. The last name of the account the transfers are going to is incorrect.
  2. The Regulation D limit has been reached on the account the money was being transferred from. If the error persists, please contact Member Care at 813.871.2690 or toll-free at 1.888.871.2690.
How do I verify the account information for an external transfer online?

Two trial deposits, each under a $1, will be performed to your external account to verify the account information is correct.

To validate the account once those trial transactions take place, log into your GTE Financial account, click on External Accounts, enter the amounts of the trial deposits and dates each one was completed.

Once you have validated the accounts, you can begin transferring funds between GTE Financial and other external accounts using the Payments & Transfers option in GTE Online Banking.



Technical FAQS

What browser is supported for Online Banking?

Firefox and Internet Explorer are browsers supported for Online Banking. Logging in with any other browser such as MSN Browser or AOL Browser could cause problems getting into Online Banking or some features within Online Banking.

When I try to log into Online Banking I receive a message that the security certificate has expired. What should I do?

Websites issue a security certificate to provide you with a secured environment. The security certificate encrypts the data that is sent between your web browser and the web site, like a private conversation.

When you visit Online Banking, make sure the URL starts with https, and check the bottom right hand corner of your browser for an image of a locked lock.

If your browser is IE7, the locked lock is displayed beside your address bar.
If both of these conditions are true, the website you are visiting has a security certificate.

If the URL does not start with https and you do not see a locked lock image, do not use the website. If you do not see a locked lock image at the bottom of your screen, it could be due to your Status Bar being turned off. To turn on the Status Bar, take the following steps:

  • Internet Explorer: Click on View > Status Bar
  • Netscape: Click on View > Show/Hide > Status Bar
  • Opera: Click on View > Toolbars > Status Bar
  • Mozilla: Click on View > Status Bar
Is the security certificate valid and issued to Online Banking?

Once you have established that the site has a security certificate, make sure that the certificate is valid. You can view the details for the security certificate by double clicking on the image of the locked lock image.

Double clicking will open up a window with the details of the security certificate. Make sure the certificate is issued to cuathome.gtefinancial.org.

Also make sure the time and date on your computer are correct, this could also give you the message that the security certificate is not valid.

If the security window does not appear or the certificate is not issued to gteonline.org, do not use the website.

When I log into Online Banking and click on any link I am immediately logged out. Why is this happening and what can be done to correct this?

Certain setting on your computer are restricting proper access to Online Banking. To resolve this issue follow these steps:

  1. Click on "Tools" then "Internet Options" from the drop down options.
  2. Select the "Content" tab.
  3. Under "Content Advisor", if the button says "Disable", this means Content Advisor is enabled and this is the fix for the issue.
  4. Click on the "Settings" button. You will be prompted for a password.
  5. If you know the supervisor password, enter it into the appropriate box on the "Supervisor Password Required". NOTE: This is your system password and is not connected with GTE FINANCIAL or Online Banking. If you don't know this password for your computer, proceed to Step #14.
  6. Once you click "OK", the "Content Advisor" screen will appear.
  7. Select the "Approved Sites" tab.
  8. In the box "Allow this Web site:" type: https://www.gtefinancial.org and click on the "Always" button. This will move it into the List of approved and disapproved Web sites box.
  9. Repeat Step #8 using the web site: https://cuathome.gtefinancial.org.
  10. After clicking the "Always" button (for the second time), click on the "Apply" button.
  11. Click the "OK" button and then "OK" again on the next screen.
  12. You will need to close the browser (Internet Explorer) and reopen it again. If you had saved Online Banking in your "Favorites" option, delete that saved link. Once you have opened a new browser, TYPE www.gtefinancial.org in the address bar. If you want to save anything to your "Favorites", save www.gtefinancial.org to the "Favorites" and not Online Banking.
  13. Now you should be able to log onto our new Online Banking and use the site without being continuously logged out.
  14. . Please read carefully: If you do not know the "Supervisor Password" for your computer, we can only advise you to search the internet (i.e. Google, Yahoo, etc.) to find instructions on how to fix this problem or ask whoever set up your system to give you the password.
  15. Go to the internet and use a search engine (i.e. Google, Yahoo, etc.) for "delete content advisor password". If you follow the instructions listed on the site found on the search engine, this Online Banking issue should be resolved.
How do I clear the cache on my computer?

Often referred to as the cache, the Temporary Internet Files folder contains a record of the items you have seen, heard, or downloaded from the Web, including images, sounds, Web pages, even cookies.

Storing these files in your cache can make browsing the Web faster because it usually takes your computer less time to display a Web page when it can call up some of the page's elements or even the entire page from cache.

All the files stored in your cache take up space, so you may want to regularly clear out those files in order to free up some space on your computer.

To clear the "cache" on your computer when using Internet Explorer, follow these steps:

  1. Click on Tools.
  2. Click on Internet Options.
  3. Click on Delete Files.
  4. Click also on “Delete all offline content.
  5. Click OK.
  6. Close Internet Explorer.

Reopen Explorer or go to www.microsoft.com for more information.