These are electronic debits that have been posted to your account. In order for this to happen, fraudsters have to have your account number and routing information, as well as a way to verify microdeposits when linking external accounts. Basically, the fraudster has access to your online banking!
How do I submit my claim?
Contact GTE immediately and report the activity. You will be asked to complete a Statement of unauthorized Debit form. This is available in Online banking in the Everything Else Menu > Resources > Forms.
How long does it take for this claim to be resolved?
Most claims are settled within 10 business days after submitting the claim.
How will I be notified?
You will be notified through phone, mail, or email.
What happens to my account(s) and online banking?
Online banking will be restricted, and impacted accounts will need to be closed and new accounts established. In addition, new online banking credentials will be created. This is your opportunity to create a new password. Do not reuse the same password that was previously on the account. Remember to re-route your direct deposit and any automated debits/bill payments to the new accounts.
How will I know my new account is safe?
Review the security features available in online banking and set up text alerts for logins, balance changes, password resets, etc. This is a great way to protect your account and be more involved if there are irregularities moving forward. We strongly encourage members to stay away from aggregator apps. Aggregators are apps that can be used to store your GTE login information, as well as, any other financial institution accounts you may have. Some examples of these app types are Plaid, Finicity, and Intuit. If you access your account from a public computer, be sure to delete the cache and cookies before signing off.
What about my money, when do I get that back?
In most cases, you will have use of the funds by receiving provisional (temporary) credit after submitting your claim within 5 business days.