account access faq

Account Access FAQs

Online Banking

Click LOGIN Online Banking at the top of the website. Select the “Enroll in Online Banking” link and simply follow the instructions to create a username, password, and set up MyKey.

Often referred to as the cache, the Temporary Internet Files folder contains a record of the items you have seen, heard, or downloaded from the Web, including images, sounds, Web pages, even cookies.

Storing these files in your cache can make browsing the Web faster because it usually takes your computer less time to display a Web page when it can call up some of the page's elements or even the entire page from cache.

All the files stored in your cache take up space, so you may want to regularly clear out those files in order to free up some space on your computer.

To clear the "cache" on your computer when using Internet Explorer, follow these steps:

  1. Click on Tools.
  2. Click on Internet Options.
  3. Click on Delete Files.
  4. Click also on “Delete all offline content.
  5. Click OK.
  6. Close Internet Explorer. 

Reopen Explorer or go to www.microsoft.com for more information.

If you have forgotten your password, please click LOGIN Online Banking at the top of the website. Select the “Forgot Username/Password” link and follow the instructions to create a new one.

If you know your Online Banking password and would like to change it, please login to your account and click on the Change Password link located in the main menu.

Two trial deposits, each under a $1, will be performed to your external account to verify the account information is correct.

To validate the account once those trial transactions take place, log into your GTE Financial account, click on External Accounts, enter the amounts of the trial deposits and dates each one was completed.

Once you have validated the accounts, you can begin transferring funds between GTE Financial and other external accounts using the Payments & Transfers option in GTE Online Banking.

Websites issue a security certificate to provide you with a secured environment. The security certificate encrypts the data that is sent between your web browser and the web site, like a private conversation.

When you visit Online Banking, make sure the URL starts with https, and check the bottom right hand corner of your browser for an image of a locked lock.

If your browser is IE7, the locked lock is displayed beside your address bar.
If both of these conditions are true, the website you are visiting has a security certificate.

If the URL does not start with https and you do not see a locked lock image, do not use the website. If you do not see a locked lock image at the bottom of your screen, it could be due to your Status Bar being turned off. To turn on the Status Bar, take the following steps:

  • Internet Explorer: Click on View > Status Bar
  • Netscape: Click on View > Show/Hide > Status Bar
  • Opera: Click on View > Toolbars > Status Bar
  • Mozilla: Click on View > Status Bar 

Bill Pay

Bill Pay is a free service within Online Banking that allows you to pay all your bills securely and quickly. Login to Online Banking, click Bill Pay in the main navigation, and then add a biller. Instead of writing checks or logging into multiple sites,  you simply select a Pay Date in Bill Pay, and your payment is guaranteed to arrive on time. Once you’ve added the biller information and your account specifics, you can start paying bills right away!

 

Bill Pay is free to use. There are associated fees; however these fees are ones you can avoid.

  • Overnight Payment Fee: $20.00 / transaction
  • Interest charge related to the collection of unpaid amounts: 1.50% monthly interest

Free and Guaranteed!

  • Bill Pay is FREE to all GTE Financial members.
  • Enjoy the payment guarantee. Your biller will receive your payment by the scheduled Pay Date. If something happens and we’re to blame, we’ll make it right.

Pay your bills with unparalleled convenience.

  • Pay anyone in the U.S. and its territories, companies and individuals, in a few simple clicks.
  • Send money to anyone, using only their name and email address or mobile number with Popmoney, located on the Bill Pay page within Online Banking.
  • Save money on stamps and envelopes, not to mention paper. You no longer have to print everything. Your account history is stored digitally for 24 months.
  • No more remembering numerous logins and jumping from site to site to pay your bills. Visit one location and securely pay all your billers with ease on any computer 24/7.
  • Keep track of all your billers, including account numbers and addresses, which you can update anytime online.
  • Set up automatic payments and one-time payments as well as fixed bills, such as a car payment, and variable bills, such as an electric bill.
  • Easily change or cancel payments that are already scheduled prior to them being processed.
  • Schedule payments in advance to avoid being late.
  • You can receive eBills versus paper statements from hundreds of participating merchants within Bill Pay. You can sign up for free on the Bill Pay page in Online Banking.
  • Receive helpful email reminders on when a payment is due and get confirmations when payments have been made.

Totally secure.

  • Enjoy peace-of-mind, knowing your accounts and payment information are password-protected, data encrypted with firewall technology to ensure the security and privacy of your transactions.
  • Bill Pay utilizes sophisticated fraud detection and prevention tools to ensure your finances are protected.

Add:

On the Bill Pay page, select the ‘Add a company or person to pay’ button. You can select from the tabs whether the biller is a company or a person. The Bill Pay system already has a database of many of the billers you may be paying. You can search for the Biller Name or you can input the biller and account information manually. Once added, the biller will show up on the home page of Bill Pay under ‘Payment Center’ for easy reference.

 

Update or delete:

On the Bill Pay page within the Payment Center, select the biller you would like to update under "Send Money".  Once this biller is selected, select "Details". Then select the biller you’d like to update. You can update biller information or delete a biller entirely.

On the Bill Pay page, under the Payment Center column, you will see a list of all the biller names you have added. Input an amount and a pay date. Then follow the screens to complete the transaction. You will need to add a biller first prior to being able to pay the biller. To do this, select the "Add a Company or Person" button.

 

When you schedule a bill to be paid, you use the calendar function within Bill Pay. The calendar will only show you dates we can guarantee payment to arrive by. We guarantee our payments! So, if something goes wrong, and it’s our fault, we’ll make it right.

 

Overnight payments:

Overnight payments are not available for all billers. When you go to schedule a payment, if the overnight option is available, it will show that option on the calendar. The Bill Pay calendar will only show you dates that your payment can be guaranteed to arrive by; so you never worry about money arriving late. You can then select the overnight date and schedule the payment. Overnight payments are assessed a fee of $20.00.

You can edit single payments made one time, as well as recurring payments. Even if you schedule the payment with Bill Pay, as long as it is till 'pending' and not 'processing' yet, you can change or cancel that payment. If the payment has begun processing, you will not be able to edit or stop the payment. The status of your payment is clearly marked.

Stop payments are not available on an electronic payment that is processing. If you have questions on a stop payment for a check payment, please contact Member Care.

When you are on the Bill Pay page in Online Banking, on the right-hand side there will be a column with ‘Pending Payments’, which are payments that are scheduled but not processed yet, as well as ‘Recent Payments’ that have been scheduled and processed. Recent Payments have been deducted from your account.

 

Pending transactions will not show within your account information in Online Banking. They can only be viewed on the Bill Pay page. Once the payment has been deducted from your account, the transaction will appear in your general account information.

Under the ‘Payment Center’ column on the home page of Bill Pay, if there is a ‘Get Bill’ icon showing, click on that to enroll in eBills. You will then receive your eBills online versus receiving paper statements. The eBill feature is only available on billers with the icon next to it.

On the Bill Pay page, select ‘Manage My Bills’ at the top. Then select the biller you’d like to update. You can then set-up a reminder for a specific bill.

A Pay Date is the date you schedule your payment to be made on. A Due Date is the date your payment is actually due to the biller. In order to ensure your payment arrives on time, please select a Pay Date that is prior to your Due Date. If the only available Pay Date shown on the scheduling calendar is past your Due Date, we recommend using a different method to you pay your bill, as the payment will arrive late, or past your Due Date.

If for some reason the payment is delayed or doesn’t arrive, the first thing you should do is call the biller to look into the status of your payment. If the biller did not receive payment, contact us at 813.871.2690. We will then contact the merchant and do research on your behalf. If the problem resulted from an error on our part, we will resubmit the payment when necessary, as well as refund fees and finance charges associated with the late or undelivered payment, up to $50.

Mobile Deposit

Mobile Deposit is a free service that allows you to deposit checks to your account almost instantly using the GTE Mobile app. It is available 24 hours a day, seven days a week.

 

If you'd like to use your desktop scanner to remotely deposit checks, login to GTE Online Banking and click 'Remote Deposit' under 'Additional Services' in the main navigation and follow the directions to scan.

 

Mobile deposit and remote deposit (formerly called Deposit2Go) enable you to make deposits anywhere, anytime, without visiting a center or ATM.

Deposits can be made to your GTE Financial savings, checking, or money market account.

Only complete, single-party, domestic checks made payable to the owner(s) of the GTE FINANCIAL accounts are accepted. Third party checks, checks older than 6 months from date of attempted deposit, and post-dated checks, for example, will not be accepted.

Endorse the check with your signature and the words "For MOBILE deposit only" on the back of your check before scanning. Enter the total deposit amount of your check and then take a photo or scan the front and back of your check. Up to 999 checks can be included in one deposit and multiple deposits can be submitted as long as the accumulated dollar amount of the deposit(s) does not exceed the daily deposit limit.

No, you may only deposit checks into your GTE checking, savings or money market accounts.

Yes, default deposit limits are set as follows and are subject to review and may change at any time.

Consumer Members

  • Daily deposit limit - $10,000
  • Rolling 30 day deposit limit - $50,000

Business Members*

  • Daily deposit limit - $10,000
  • Rolling 30 day deposit limit - $50,000
  • *Based on the deposit needs of Business Members and the average balance of the business account, Business Member limits may be increased. Please contact the Member Business Services Department at 813.871.2690 ext. 41804 to request a deposit limit increase.

If for some reason the payment is delayed or doesn’t arrive, the first thing you should do is call the biller to look into the status of your payment. If the biller did not receive payment, contact us at 813.871.2690. We will then contact the merchant and do research on your behalf. If the problem resulted from an error on our part, we will resubmit the payment when necessary, as well as refund fees and finance charges associated with the late or undelivered payment, up to $50.

When you are on the Bill Pay page in Online Banking, on the right-hand side there will be a column with ‘Pending Payments’, which are payments that are scheduled but not processed yet, as well as ‘Recent Payments’ that have been scheduled and processed. Recent Payments have been deducted from your account.

 

Pending transactions will not show within your account information in Online Banking. They can only be viewed on the Bill Pay page. Once the payment has been deducted from your account, the transaction will appear in your general account information.

You do not have to send or bring the physical check to GTE. However, we recommend you keep it for your records for 8 weeks. After that time, and once you have verified the funds have been deposited, you should shred the check.

Accepted deposits can be viewed in the ‘History’ tab in the Deposit2Go main menu. Pending deposits will be placed into the ‘Review’ tab until reviewed by credit union staff. Once reviewed, an email will be sent to you with an update on the deposit. There may be some time between when you receive the acceptance email and when the deposit reflects in your account; funds are available when shown in your available balance.

Make a Deposit with Deposit2GO on Monday:

Deposit is accepted and posted by 7pm EST on Monday:

  • Deposit will show in your account and the first $225 will be available the next business day.
  • For Deposits over $225, the remaining amount will be available to you on Wednesday (Ex. If you deposited $750 on Monday by 7pm, the first $225 will be available Tuesday and the remaining $550 will be available on Wednesday)

Deposit is accepted and posted AFTER 7pm EST on Monday:

  • Deposit will show in your account and the first $225 will be available Wednesday.
  • For Deposits over $225, the remaining amount will be available to you on Thursday (Ex. If you deposited $750 on Monday AFTER 7pm, the remaining $550 will be available to you on Thursday)