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Other Services FAQs

eStatements

  • How do I sign up for eStatements?

    • To begin, log into your account securely through Online Banking
    • On the top menu navigation, select 'Accounts' > 'Statements' > and click 'Sign up now' 
    • Review the disclosure and select whether you would like to be notified via email or the Message Center (within Online Banking) when your statement becomes available
    • Once you have selected your delivery method and read the eStatement disclosure, click the "I Agree" button
  • What accounts will I receive eStatements for?

    When you sign up for eStatements for your primary account statement, your credit card statement will also be sent with an eStatement. Your mortgage statement may come separately.
  • Where do I view my eStatement?

    You can view, download and print your eStatements by logging into Online Banking and clicking on ‘eStatements’ in the main navigation.
  • How will I be notified when a new eStatement is available?

    You can set preferences. Log into Online Banking and click on ‘eStatements’ in the main navigation. Scroll down and you will see notification preferences. Check the box for Email, Message Center or Mobile. Message Center messages are delivered to you within Online Banking.

GTE Email Services

  • How do I sign up for GTE Email Services?

    It’s easy to start receiving GTE Email Services!

    Simply complete the signup forms below: 
    • www.gtefinancial.org/contact-us/enews-sign-up
    • www.gtefinancial.org/contact-us/fraud-alerts-sign-up 
  • GTE emails go to SPAM or Junk. How can I get them in my inbox?

    To make sure you receive GTE emails in your inbox, please add [email protected] to your email account.
  • How often will GTE typically send emails to me?

    A member should not receive more than 3 GTE emails in a month. There are occasions when more than 3 emails will be sent; however, this will be a very rare occurrence.
  • What are things I should look for to verify if a GTE email is authentic?

    Here are some things to look for:
    • From field: [email protected] or emails that reference our domain or sub-domain of www.gtefinancial.org.
    • Links within the email will go to a GTE Financial web page.
    • GTE staff will be able to confirm any email’s authenticity by emailing [email protected]
  • Will GTE ask for my personal information in email?

    GTE will never ask for your personal account information in an email because email is not a secure method of communication. To ensure the continued security of your personal information, please do not send your account information or personal information, such as your Social Security Number, passwords, card numbers etc. in email.
  • Will I ever receive a GTE email from a third-party?

    Yes. This could happen. GTE uses partners, third party vendors and affiliates on occasion to send emails such as alerts, surveys and referrals, as well as offers or product and service information to our membership. For example, when you enroll in Bill Pay, you agree to receive transactional information to your email address. Please see our privacy policy for more details. If you are concerned about an email you’ve received, or have a question, please email [email protected]
  • If I have questions about GTE email, who should I contact?

    Email us at [email protected] or write us at:

    GTE Financial,
    Attn: Emarketing
    711 East Henderson Ave., Tampa, FL 33602.
  • How do I update my Email Address?

    To update your email address, you will need to login to GTE Online Banking.

    SPECIAL NOTE: Sending a reply to an email, or emailing change requests directly to [email protected], will not update your information.

    Please follow the below steps:
    • Login to GTE Online Banking – the login box is located on the home page of gtefinancial.org.
    • If you have never logged into GTE Online Banking, click here for additional information.
    • Once logged in, go to ‘View My Profile’ at the top of the page and update your email within the form.
  • I received a GTE email, but I don’t know why.

    GTE sends out regular emails to our membership, offering ways for members to save money, get more and stay current. As part of our efforts to stay connected with our members, when an individual becomes a member or is approved for a credit card for example, GTE will sent out an email with helpful information on how to use or access accounts and related services.

    If you are questioning why you received a GTE email, ask yourself, ‘Have you had any recent activity with GTE?’ Many of the emails we send are based on transactions or actions you have recently done online or with a GTE staff member; however, our system is not 100% perfect. If you've considered your GTE interactions and still think that you have received an email in total error, please contact [email protected]
  • Does GTE Email Services comply with the CAN-SPAM Act?

    Yes. All GTE emails comply with the CAN-SPAM Act. The CAN-SPAM Act regulates commercial or marketing email, which is defined as "Content that advertises or promotes a commercial product or service, including content on a website operated for commercial purposes." CAN-SPAM does not pertain to email that is categorized as transaction or relationship, which facilitates an already agreed-upon transaction or updates a customer about an ongoing transaction, for example a loan, as well as “other” content, which is neither commercial nor transaction, such as surveys or research.
  • How do I unsubscribe from GTE email?

    At the bottom of every commercial email, there will be an unsubscribe link that you can complete.

    Unsubscribe instructions for other electronic correspondence outside of commercial email will be made available when applicable.

    SPECIAL NOTE: Sending a reply to an email, or an unsubscribe request sent directly to [email protected] will not be applied.
  • Once I unsubscribe, how long will it take for me to stop receiving commercial email?

    Requests for unsubscribing may take up to 10 days to take effect. If you have concerns regarding your Opt-out, please contact [email protected]
  • If I unsubscribe, it is telling me it’s permanent. Why?

    Based on best practices outlined in the CAN-SPAM Act, when you unsubscribe from GTE emails, the email address you unsubscribe with will be permanently removed from all emails sent from [email protected] If an individual chooses to unsubscribe, we feel it is highly unlikely that that individual will want to re-subscribe, nor would we take it upon ourselves to opt that person back in on our own. That is why we have made an unsubscribe request permanent. If you would like to start receiving GTE email again, please contact [email protected]
  • If I ever want to re-signup for GTE email again, can I?

    Please contact [email protected]
  • I’ve unsubscribed from GTE email, but I still receive some emails from GTE. Why?

    When you unsubscribe from GTE email using the process outlined in the FAQ regarding CAN-SPAM, you are unsubscribing from commercial email, which advertises or promotes a product or service.

    You are not unsubscribing from emails categorized by CAN-SPAM as a transaction or relationship, which facilitates an already agreed-upon transaction, or updates a customer about an ongoing transaction. Examples of these communications include loans, as well as "other" content, such as surveys or research, which is neither commercial nor transaction.

    For emails that fall outside the commercial category, you will receive an unsubscribe option when applicable.

GTE Weather Alerts and Closings

  • How will I know if my location is closed?

    Any closed locations will be posted on the main page of our website, gtefinancial.org, as well as GTE’s Facebook page. As necessary and when possible, we will also utilize the emergency communications public channels. On television: WFLA, News Channel 8, and on radio: 970 AM; 93.3 FM; 100.7 FM. These emergency channels will also be posted on our website during an event.
  • Will I be notified if my location is closing?

    Unfortunately, as soon as the decision to close is made, we do not have the means to contact every member of a specific closure. We recommend that you regularly check the website for this information, as it will be posted immediately. ATMs will continue to operate, as long as there is power.

    *Please Note:
    • Any CFCs in a mandated evacuation zone will be closed for the duration of the evacuation.
    • It is likely that any CFCs in an evacuation zone with the potential for impact will be closed once a Hurricane Warning is issued, to allow staff ample time to evacuate and/or make necessary preparations.
  • If my location closes, when will it reopen and will I be notified?

    Once the storm has passed and an "all clear" is given by local authorities, the Community Financial Center will reopen the following business day, provided the facility has not sustained any damage and can resume business as usual. In the event there is extensive damage to a location that necessitates closing for an extended period of time, notice of this will be made with signage at the location, as well as on our website, and we will notify members of it's reopening by these same means. We will also indicate the nearest open financial center.
  • Will I be able to access my accounts during a Tropical storm/Hurricane?

    We recommend you conduct any foreseeable, necessary business with us prior to a warning being issued. During inclement weather, we advise that you do not risk traveling to a location and instead make use of GTE Online Banking or other virtual services. If use of a computer is unavailable, you can use our automated account system, Phone Banking, by dialing 813.876.6760 or toll-free at 1.800.322.7308.
  • Will my money be safe?

    Yes. All facilities will be secured in the event of closure, and all funds up to $250,000 are federally backed and insured by the NCUIF (National Credit Union Insurance Fund).

Student Scholarships

  • How will I receive the scholarship award if I am selected as a winner?

    If you are notified as a recipient of the scholarship, you must provide GTE with a proof of enrollment for the upcoming year at a university/college. Once GTE Financial receives your proof of enrollment, we will fund your corresponding University/College office (i.e. Financial Aid or Bursar's Office), appearing as a reimbursement from GTE Financial on your tuition bill.
  • Still have additional questions?

    Please email [email protected] for specific questions and/or additional information.
  • When is the application deadline for 2019?

    June 1, 2019.

    Winners will be announced in August.
  • What are the details of the award?

    • An amount of $2,500 scholarships will be awarded annually and are not renewable.
    • Students that have not been awarded the scholarship in previous years may reapply each year as long as they continue to meet the eligibility requirements.
    • The scholarships will be applied to tuition, fees, books, supplies and equipment required for the pursuit of their undergraduate degree.
    • Students may transfer from one institution to another and retain the award.
    • Previous winners are eligible to reapply each year.
  • How are the winners determined?

    An independent selection committee will evaluate the applications and select the recipients considering: 
    • Community involvement
    • Essay content
    • Academic achievements and records
    • Work experience
    Decisions of the selection committees are final and are not subject to appeal. No application feedback will be provided.
  • How and when will I receive notification?

    Notifications are sent to recipients and applicants not selected to receive an award by email approximately one month after the final deadline.

    Note: Your email address will only be used to communicate with you about your scholarship applications or other opportunities administered by GTE Financial. We will not provide your email address to any third-parties.
  • Are scholarships taxable?

    Tax laws vary by country. In the United States, scholarship funds used exclusively for the payment of tuition or textbooks are normally not taxable. The scholarship recipient is responsible for taxes, if any, that may be assessed against your scholarship award. We recommend consulting your tax advisor for more guidance. You may also consult IRS Publication 970 for further information (http://www.irs.gov/pub/irs-pdf/p970.pdf ).
  • How is my application evaluated in the scholarship decision process?

    Applicant’s scores are based on a 100 point system based on the following criteria:
    • 50% - Essay Evaluation 
    • 30% - Overall Applicant 
    • 20% - Community Service, Work, and Extracurricular Activity
  • Where can I find my Member Identification number?

    A Member Identification number is issued upon becoming a member of GTE Financial.

    After enrollment, your member number will be located on the upper left hand corner of your Online Banking homepage.
  • Who is eligible to apply?

    Applicants must meet all of the following criteria to be eligible for this scholarship:

    • The applicant must be a member of GTE Financial and be the primary account holder at the time of application.

      (Not a member yet? Join GTE Financial for free before applicable deadline to become eligible for the 2020 scholarship.)
    • The applicant must be an incoming freshman or a continuing full-time student pursuing an undergraduate degree. Graduating high school senior, undergraduate freshman, sophomore, junior, or senior continuing their undergraduate education in the following academic year is eligible. Not applicable for graduate level students.
    • Applicants must be attending courses full-time at an accredited two-year or four-year college/university in the United States.
    • Both previous applicants and previous winners are eligible and encouraged to reapply. There are no age limitations on applying for the scholarship as long as applicants meet the eligibility requirements stated above.
    • No minimum GPA requirement.

      Note: The GTE Financial Board of Directors, the GTE Financial Supervisory Committee, the GTE Financial Executive Management Team, the GTE Financial Scholarship Selection Committee, any employee administering the scholarship program, or any family members of the above mentioned groups are not eligible to apply.
  • What other items are asked for during the application?

    During the application process, we will request specific details on:
    • Dedication to community service and its impacts
    • Volunteer hours
    • Current employer (if applicable)
    • Extracurricular activities
    • Honors or awards received
  • Which school should I list on the application if I have not made a final decision?

    You should list your first choice on the application. If you are chosen to receive an award, it will be your responsibility to make certain GTE Financial is aware of your final school choice so that your check can be issued accordingly.

Student Internships

  • How do I apply? Is there a deadline?

    If you are interested in applying, please complete the online application with your resume and cover letter attached. Potential candidates are considered as applications are submitted. Once a position is filled, applicants are no longer considered for that position, so we encourage you to apply early!
  • When does the GTE Internship program take place?

    Interns will need to be able to work 40 hours Monday through Friday between the hours of 8:00am and 5:00pm.
  • What employee benefits are offered to me as an Intern at GTE?

    Interns are offered an impressive benefits package with employment, including:
    • Specific Pay: Interns are paid at a competitive wage at the undergraduate level and master’s level.
    • Paid Holidays.
    • Employee Referral Program: Earn money when your friends become employed at GTE.
    • Participation in the Employee Incentive Program: When GTE meets its organizational goals, employees, including our student interns, receive additional incentives.
    • Access to the Wellness Center: A state-of-the-art gym located at GTE’s headquarters.
  • What are the eligibility requirements for the Student Internship program?

    GTE requires that an Intern…
    • Has completed at least one year of post-secondary education at any college or university in Hillsborough, Pasco, or Pinellas County and is currently enrolled.
    • Commits to the entire duration of the Internship Program.
    • Is enrolled in only one three-credit Distance Learning (online) course over the summer.
    • Demonstrates involvement in extra-curricular and community service activities.
    • Completes the background screening and drug test.
    • Complies with all GTE Financial rules, guidelines and professional conduct.

Student Powered Credit Unions

  • What are the eligibility requirements to work at the student-powered credit union(s)?

    GTE student-operated credit union employees are required to…
    • Have at least a minimum cumulative GPA of 2.75
    • Be committed to the entire duration of the program (full year; this includes summer)
    • Be full-time student at the collegiate level
    • Demonstrate involvement in extra-curricular and community service activities
    • Complete of background screening and drug test given by GTE Financial
    • Comply with all rules, guidelines, and professional conduct
  • How do I apply?

    If you are interested in applying, please complete the online application with your resume and cover letter attached as soon as possible! Potential candidates are considered as applications are submitted.
  • How long can I hold a position within the student-operated credit union(s)?

    The length of time you are required to hold a position within the student-operated credit union is one full year (Spring, Summer, Fall).

    At the end of your year term, as long as you’re still a full-time student and have met your performance expectations, you can continue your career in the student-operated credit union!
  • What employee benefits are offered to me?

    Here are some of the incredible benefits that make working at the student-operated credit union better than most jobs offered to students:
    • Competitive Pay
    • Paid Holidays
    • Paid Time Off
    • Employee Computer Purchase Program
    • Employee Referral Program
    • Annual Employee Incentives
    • Free Access to the Wellness Center
    • Growth opportunities & valuable experience
    • Loving where you work!