Click LOGIN in Online Banking at the top of our homepage. Select the “Enroll in Online Banking” link and simply follow the instructions to create a username and password.
Home Loan Servicing FAQs
- If you pay your mortgage by check using the mail. Please send your payments with loan number in memo line to GTE Financial P.O. Box 75028 Chicago, IL 60675-5028.
- If you would like to pay online, you can utilize Online Banking. Once you have signed in, select your account number and then select make a payment. You will also see options to make principal only and escrow only payments.
- If you would like to pay online using an external bank account, you can utilize Online Banking. Once you have signed in, select your account number and then select make a payment. This will then take you to the Pay/Transfer page which will ask you to choose a “Source Account”, with a drop-down menu choice to choose your GTE Checking or Savings accounts. When using an external account, you will choose either “Make a one-time payment from an account I have at another financial institution” or “Make a one-time payment using a debit card from another institution”.
When choosing the account from another financial institution it will ask for your external account routing and account number as well as the account type.
Select “next” to finalize your one-time payment from an external account.
- Mortgage statements are available in Online Banking under Account >Statements>Loans Statements. Select your mortgage from drop down menu.
- If you have not already signed up for eStatements with GTE, please log onto Online Banking to do so. Choose the 'Accounts' > 'Statements' > and click "Sign up Now" for eStatements. This feature is not only eco-friendly it is also free, unlike paper statements that cost $7.00 per month. If you are already enrolled in eStatements, you can access these from the Accounts menu in Online Banking and then choosing Statements.
- If you are not signed up for eStatements paper statements will be mailed to you.
In Online Banking select your account number. The amount next to regular payment amount is your monthly payment.
- Online Banking Option: Log into your Online Banking and click on your Mortgage Loan Account. Choose Services. Under Transfer & Payments select Setup Automatic Mortgage Payment to complete Mortgage Automatic Payment Form to submit your request.
- Website option: Setting up ACH on www.gtefinancial.org without logging into Online Banking visit our website gtefinancial.org and scroll to the very bottom of our home page to select Forms & Info. Under Account Maintenance Forms select Mortgage ACH Origination Form. Fully complete and execute form and mail to GTE Financial ACH/Wire Department at PO Box 172599 Tampa FL 33672-0599 or Fax 813-414-8515.
- Your payment may not have posted if your payment is not yet due or if you are paid ahead with your mortgage. Your automatic payment will post on the scheduled day of the month selected.
- Your payment may also not post if GTE was provided invalid account information. Be sure to check Message Center for messages regarding any possible failure notices, such as NSF, etc.
- Your payoff amount will likely be different from the principal balance shown on your monthly statement or balance show in Online Banking because of the additional days of interest or other amounts included.
A payoff quote shows the remaining balance on your mortgage loan, which includes your outstanding principal balance, accrued interest, late charges/fees and any other amounts. You’ll need to request your free payoff quote if you are thinking about paying off your mortgage. - All of the steps you will need to request payoff quote statement are here.
It is very common for mortgages to be assigned to new mortgage companies. Sometimes it’s just a change in loan servicer. It should not affect you other than where you send your payments. If GTE makes a decision to transfer your mortgage you will receive a letter notifying you of the change and where to send payment. The terms of your Note/Agreement does not change.
This is a current summary of your escrow account. You will receive annually in February. This statement will inform you of possible changes to your monthly payment.
Online Banking under Statements > Loan Statements
- The first analysis of your escrow account is performed within 12 months after your loan closing. After that, escrow analyses are performed annually according to the escrow analysis schedule for your state. GTE performs annual escrow analysis in February of each year.
- See Escrow Analysis FAQ here for more information
- Typically, the first tax bills paid are a carryover from the previous owner and do not represent the current tax assessment of your property. The most common of these conditions are new construction, purchasing a home (prior owner exemption differences), partial year bills, and improvements that have not been added to the bill.
- Property taxes are collected by the county and fund various local services. Here’s what you need to know about the payment deadlines to potentially lower your tax burden:
- Pay by November 30th: Benefit from a 4% discount.
- December 31st: Pay by this date to benefit from a 3% discount.
- January 31st: Pay by this date to benefit from a 2% discount.
- February 28th: Pay by this date to benefit from a 1% discount.
- March 31st: This is the final deadline, with no discount applied.
- If your property taxes are escrowed, rest easy knowing GTE Financial will handle these payments on your behalf. You can track these transactions and confirm payments via our Online Banking platform, ensuring you’re always in the loop without any paperwork clutter. If you escrow, your property taxes will be paid by the following deadlines:
- November 30th: Benefit from a 4% discount.
- March 31st: This is the final deadline, with no discount applied.
- The repayment of PACE funding is included in your property tax bill, which is delivered and collected by the county.
- If you escrow for taxes, the PACE assessment will be paid by GTE using your escrow account if included on tax bill. This will increase the required monthly escrow necessary to pay the annual PACE assessment.
- Like a traditional property tax lien, you may lose your home if you don’t make the payments. As with any form of financing, you should consider the costs and benefits of PACE loans before signing the contract.
Call our Insurance Service Center at 1(800) 998-0761
Access your account on www.myinsuranceinfo.com to submit proof of coverage,
Attach a scanned image or check your current insurance status.
Or
Mail a copy of your current insurance policy to us at the address below:
GTE Federal Credit Union
DBA GTE Financial, ISAOA / ATIMA,
PO Box 3489, Carmel, IN 46082
- It is important to validate the mortgagee clause address is accurately updated on all insurance policies to ensure new policies and/renewals notices are received timely by GTE. This will help GTE monitor coverages and pay premiums on escrowed and non-escrowed loans.
- Call your insurance agent, and provide them with our Mortgagee Clause address and mortgage loan number(s):
GTE Federal Credit Union DBA GTE Financial,
ISAOA / ATIMA
PO Box 3489
Carmel, IN 46082
(Reference Loan #)
- Contact your insurance agent directly to initiate claim.
- If you have a claim on Lender Placed Insurance, directly call Mortgage Property Claims at 800-998-0759.
- It is GTE’s goal to facilitate the processing of your insurance claim as quickly as possible. Our goal is to make this process convenient for you.
Call GTE for additional instructions at 813-871-2690 or
Visit a GTE Community Financial Center or
Mail claim check with supporting paperwork to
GTE Financial, Attn: Mortgage Loan Servicing Department,
711 E. Henderson Ave, Tampa, FL 33602. - Be sure claim check reflects the signatures of all parties listed on the check.
- To start the process, be sure to include copies of entire Adjusters Report and Repair Plan (Licensed contractor’s bid, proposal or estimate signed with the breakdown of the repairs).
IRS Form 1098 Mortgage Interest Statements are provided annually by January 31st All 1098 Tax Documents are available in Online Banking by going to your account. Statements > Tax Documents.
813.871.2690 extension 47855
- For insurance updates /follow-ups use extension 40467
- If you have questions on delinquent mortgage payments, use extension 47868
Find more information here We Can Help