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Email Services FAQ

GTE Financial offers convenient email services, keeping members up-to-date on their credit union and their accounts. Want to know more about GTE Email Services? We’ve compiled a list of frequently asked questions.
  • How do I sign up for GTE Email Services?
    It’s easy to start receiving GTE Email Services!

    Simply complete the signup forms below: 
  • GTE emails go to SPAM or Junk. How can I get them in my inbox?
    To make sure you receive GTE emails in your inbox, please add [email protected] to your email account.
  • How often will GTE typically send emails to me?
    A member should not receive more than 3 GTE emails in a month. There are occasions when more than 3 emails will be sent; however, this will be a very rare occurrence.
  • What are things I should look for to verify if a GTE email is authentic?
    Here are some things to look for:
    • From field: [email protected] or emails that reference our domain or sub-domain of
    • Links within the email will go to a GTE Financial web page.
    • GTE staff will be able to confirm any email’s authenticity by emailing [email protected]
  • Will GTE ask for my personal information in email?
    GTE will never ask for your personal account information in an email because email is not a secure method of communication. To ensure the continued security of your personal information, please do not send your account information or personal information, such as your Social Security Number, passwords, card numbers etc. in email.
  • Will I ever receive a GTE email from a third-party?
    Yes. This could happen. GTE uses partners, third party vendors and affiliates on occasion to send emails such as alerts, surveys and referrals, as well as offers or product and service information to our membership. For example, when you enroll in Bill Pay, you agree to receive transactional information to your email address. Please see our privacy policy for more details. If you are concerned about an email you’ve received, or have a question, please email [email protected]
  • If I have questions about GTE email, who should I contact?
    Email us at [email protected] or write us at:

    GTE Financial,
    Attn: Emarketing
    711 East Henderson Ave., Tampa, FL 33602.
  • How do I update my Email Address?
    To update your email address, you will need to login to GTE Online Banking.

    SPECIAL NOTE: Sending a reply to an email, or emailing change requests directly to [email protected], will not update your information.

    Please follow the below steps:
    • Login to GTE Online Banking – the login box is located on the home page of
    • If you have never logged into GTE Online Banking, click here for additional information.
    • Once logged in, go to ‘View My Profile’ at the top of the page and update your email within the form.
  • I received a GTE email, but I don’t know why.
    GTE sends out regular emails to our membership, offering ways for members to save money, get more and stay current. As part of our efforts to stay connected with our members, when an individual becomes a member or is approved for a credit card for example, GTE will sent out an email with helpful information on how to use or access accounts and related services.

    If you are questioning why you received a GTE email, ask yourself, ‘Have you had any recent activity with GTE?’ Many of the emails we send are based on transactions or actions you have recently done online or with a GTE staff member; however, our system is not 100% perfect. If you've considered your GTE interactions and still think that you have received an email in total error, please contact [email protected]
  • Does GTE Email Services comply with the CAN-SPAM Act?
    Yes. All GTE emails comply with the CAN-SPAM Act. The CAN-SPAM Act regulates commercial or marketing email, which is defined as "Content that advertises or promotes a commercial product or service, including content on a website operated for commercial purposes." CAN-SPAM does not pertain to email that is categorized as transaction or relationship, which facilitates an already agreed-upon transaction or updates a customer about an ongoing transaction, for example a loan, as well as “other” content, which is neither commercial nor transaction, such as surveys or research.
  • How do I unsubscribe from GTE email?
    At the bottom of every commercial email, there will be an unsubscribe link that you can complete.

    Unsubscribe instructions for other electronic correspondence outside of commercial email will be made available when applicable.

    SPECIAL NOTE: Sending a reply to an email, or an unsubscribe request sent directly to [email protected] will not be applied.
  • Once I unsubscribe, how long will it take for me to stop receiving commercial email?
    Requests for unsubscribing may take up to 10 days to take effect. If you have concerns regarding your Opt-out, please contact [email protected]
  • If I unsubscribe, it is telling me it’s permanent. Why?
    Based on best practices outlined in the CAN-SPAM Act, when you unsubscribe from GTE emails, the email address you unsubscribe with will be permanently removed from all emails sent from [email protected] If an individual chooses to unsubscribe, we feel it is highly unlikely that that individual will want to re-subscribe, nor would we take it upon ourselves to opt that person back in on our own. That is why we have made an unsubscribe request permanent. If you would like to start receiving GTE email again, please contact [email protected]
  • If I ever want to re-signup for GTE email again, can I?
    Please contact [email protected]
  • I’ve unsubscribed from GTE email, but I still receive some emails from GTE. Why?
    When you unsubscribe from GTE email using the process outlined in the FAQ regarding CAN-SPAM, you are unsubscribing from commercial email, which advertises or promotes a product or service.

    You are not unsubscribing from emails categorized by CAN-SPAM as a transaction or relationship, which facilitates an already agreed-upon transaction, or updates a customer about an ongoing transaction. Examples of these communications include loans, as well as "other" content, such as surveys or research, which is neither commercial nor transaction.

    For emails that fall outside the commercial category, you will receive an unsubscribe option when applicable.