One of the quickest ways to resolve your questions is by using Live Chat. Simply click the blue Live Chat icon at the bottom right of your screen or initiate a chat in the GTE Mobile App. It's simple and easy!
Please note: Live Chat is available Monday–Saturday and closed on Sundays.
Please do not include any personal identifying information in your chat such as account number or social security number. For the most secure communication methods, please login to your online banking, call our Member Care Team, or visit one of our Community Financial Centers.
In-person and phone appointments are available with Community Financial Center representatives. Use the button below to schedule an appointment.
In order to best serve you, please log in to Online Banking and click ‘Send Us Feedback’ under ‘Everything Else’ in the main navigation to send and receive messages. Please provide us with a detailed description of your need and a GTE Financial Member Advocate will be in touch within 2 business days.
*Mailed check payments equal to the amount of your loan payment will be applied as a regular payment. If you are making anything other than a regular payment, please contact Member Care for assistance and instructions.
If you are a GTE Financial member that would like to provide feedback, please complete the below form. This form should not be used for banking support, financial service needs or transactions that would require further action or a reply. As such, please do not include sensitive personal information such as bank account numbers, social security number or member number, as this is not a secure email address. This mailbox is used for general member feedback purposes when a response is not necessarily required. Thank you for your insights and your membership!
If you are a vendor or partner, please refrain from using this form.