You can also access Zelle in Online Banking by clicking "Pay/Transfer" then selecting "Send Money with Zelle®".
Send Money With Zelle
A Convenient Way to Send Money
Start Using Zelle® Today!
Whether it's saving you a trip to the ATM or splitting the cost of the lunch tab, Zelle is a fast, easy way to send and request money to friends, family and others you trust. Money is sent directly to the recipient's account in a manner of minutes*, and all you need is the recipient's email address or U.S. mobile phone number.
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.*
You can send, receive, or request money with Zelle. To get started, log into Online Banking or the GTE Mobile App and select "Send Money with Zelle®".
Select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.*
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.*
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
You can send money to friends, family and others you trust. Since money is sent directly from your bank account to another person’s bank account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.*
Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
You can find a full list of participating banks and credit unions live with Zelle here. If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS. To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.3 Since money is sent directly from your bank account to another person’s bank account within minutes,1 Zelle should only be used to send money to friends, family and others you trust. Neither GTE nor Zelle offers a protection program for any authorized payments made with Zelle– for example, if you do not receive the item you paid for or the item is not as described or as you expected.
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S, however, you may be physically located almost anywhere.
Money sent with Zelle is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.1
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give Member Care a call toll-free at 813.871.2690 or through Live Chat.
You can cancel a payment if the person you sent money to has not yet enrolled with Zelle. To check whether the payment is still pending because the recipient has not yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to
people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.
If you aren’t able to get your money back, please call us at 813.871.2690 so we can help you.
Yes! They will receive a notification via email or text message.
If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.1
If you have not yet enrolled with , follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select GTE Financial.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
*Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle. Must have a bank account in the U.S. to use Zelle. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.